Funeral Services Code of Practice
We are proud to be members of SAIF (National Association of Allied and Independent Funeral Directors). Our membership to this industry leading organisation means that we follow their strict funeral services codes of conduct and in turn, they regulate the industry, and provide us with training and support to help us deliver best practice at all times. Codes of practice are put in place to raise the levels of service provided while protecting the client and funeral director. For more information about the codes of conduct that we adhere to, please contact us.
What makes Wallace Stuart different?
SAIF Code of Practice
Our SAIF membership demonstrates our commitment to the profession. The SAIF Code of Practice guides funeral directors, such as ours, to carry out services in compliance with their code of conduct. Aspects covered include guidance on:
- Choice of service
- Communication of funeral matters relevant to third parties
- Complaint procedure
- Complaint handling
- Employees
- Equipment
- Estimates and invoices
- General conduct
- Information
- Marketing of funeral and associated services
- Presentation
- Prices
- Treating customers fairly
- Vehicles
Dedicated to Providing Our Clients with a Gold Standard of Service
Our affiliations with SAIF are intended to assure our clients that they are employing a funeral director that takes its profession very seriously. We always strive to attain the very highest standards of service and treat the bereaved families we serve as if they were part of our own family.