Cremated Remains: What you need to know
We are often asked how people can be certain that the ashes they are being handed is really their loved one.
There are all sorts of myths surrounding this so our friends at Good Funeral Guide CIC have written a leaflet to advise you of the process. We thought it would be helpful and reassuring to include it on our website.
We have quickly summarised the content for you and you can download the leaflet at the bottom of this page.
What you need to know about Cremated Remains
Throughout the cremation process, correct identification is essential. Crematoria follow strict procedures to ensure each coffin is accurately identified, and all cremated remains from each individual are kept separate, collected, and placed in a clearly labelled container.
The term “ashes” is commonly used to describe cremated remains, but this is misleading. The remains are more like gritty sand, with some fine dust-like particles, but mostly gravel-like material. Their colour ranges from off-white to grey. The cremated remains of an average adult weigh around 2–4 kilos (8–4 lbs), which is surprising to many.
After cremation, any metal remnants, such as screws from coffins or medical implants, are removed. With consent, these metals can be recycled, and the proceeds donated to bereavement charities. Alternatively, you can request the metals be returned to you, but this must be arranged before the cremation.
Cremated remains are odourless and safe to touch. If transferring them between containers, be aware there will be dust, so wearing a mask is advisable. They are usually returned in a container such as a cardboard box or a plastic jar, sometimes with the remains in a bag inside. Some crematoria use paper bags instead of plastic.
A Certificate of Cremation will accompany the remains, confirming the cremation took place. This certificate may be required if you plan to scatter or bury the remains at a crematorium, cemetery, or churchyard. If keeping the remains or scattering them privately, the certificate can be kept or disposed of.
The container will have an identification label with the deceased’s name, cremation number, and date. Some crematoria also include a pottery disc with the cremated remains for identification. If you provide your own container, the funeral director or crematorium will transfer the remains and ensure all identification is visible.
When collecting cremated remains, you must sign to confirm receipt. Only authorised individuals, such as the applicant for the cremation or their nominee, can collect them. You may need to show ID, such as a passport or driving licence.
If a funeral director collects the remains for you, arrangements must be made directly with them to have the remains returned. All documentation and packaging should match the described standards. If there are concerns about the container, labelling, or missing Certificate of Cremation, contact the crematorium and funeral director. Issues with the provenance of cremated remains are extremely rare.