Wallace Stuart understands that the community that we serve as independent funeral directors will look to us for guidance and trust during the Covid 19 outbreak. Firstly, guidance that we are taking every precaution and in turn following NHS Government guidance to ensure our clients and communities safety. Secondly, trust that we are taking every necessary step to safeguard your family and our staff.

To help explain what we are currently doing, during these fluid fast-changing times to protect you, our staff and community, we’ve provided a brief guide below.

How do you arrange a funeral?

We’re remote working that means no face-to contact is needed.

As the Government has asked us all to self-isolate, unfortunately, meeting with a funeral director is not advised.

As established and experienced funeral directors, we are able to arrange funeral services remotely via telephone, email and social media contacts like Facebook or WhatsApp. In fact, some clients do prefer this.

But do not worry you will receive the same high level of service and care which we’ve been independently awarded for. Whilst we can’t hold your hand, we will be available 24 hours, 7 days a week, to answer your questions and guide you through every step.

That way vulnerable clients are kept as safe as possible.

How we manage safety with utmost dignity

Whilst safety will be at the centre of everything we do, the loved ones deceased, can be reassured that dignity will be at the heart of their care. During this fluid time, we’ll continue to listen to Government advice and adjust accordingly. However, here’s some practical safety steps we are taking:

  • Our staff will be wearing full personal protective equipment (PPE) for all deceased care.
  • At the time of writing this article, only the immediate family of up to 10 people may attend the crematorium ceremony. If available, we will work with families to webcast and live broadcast. Please contact us to find out the latest.
  • We will offer direct cremation and direct burial service which we’ve been doing for years. We have much more information about them in the articles highlighted above. In short, this is where a person is buried or cremated without a service or mourners in attendance.

Remember, when you are ready, you can arrange a meaningful memorial service at a later date. Talk to us about options and please read the highlighted article above.

Finally, we do understand how difficult these circumstances are for everyone, not least if you are faced with the death of your loved one. Please be assured we will be doing everything we can to help you make arrangements and provide a dignified burial or cremation.

Thank you, Sarah & Lel

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